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Returns and Exchanges

Items must be unworn and include original tags and labels to be eligible for a return or exchange. Items that do not meet these conditions will not be refunded or exchanged and may be donated.

Print a label and drop off at Canada Post

Pack your item, print and affix the label, and drop it off at Canada Post. Your refund will post 2–7 business days after we receive your item.

If you choose a refund to your original payment method and use our return label, a $14 CAD return shipping fee will be deducted unless the return is due to our error (details below). 

Ready to get started?

Start a return or exchange

Select "Start a return or exchange" above to open your order. If the option doesn't appear, the item is not eligible.

Returns Overview

What's Not Returnable
  • Clearance items and items marked Final Sale or non-returnable
  • All custom/personalized items (including those shipped directly from a Trusted Partner)
  • Trading cards (encapsulated/loose/boxed), game-used items, vintage gear, Under Wraps, Emanate
  • Venue purchases (must be returned to the venue)
International Returns
  1. Print and include the Return Form inside your package.
  2. Ship prepaid/insured with tracking to:
    SportsMemorabilia.com Online Store Returns
    If returning from within Canada: 6100 Freemont Blvd, Mississauga, ON L5R3V7 CA
    If returning from the US: 4425 N Service Road Burlington, ON L7L4X7

    3. Keep your tracking number. Eligible returns process in ~10 business days after receipt; refunds then follow the timelines above.

Are there any fees associated with returns? If you choose a refund to your original payment method and use our return label or a QR code, a $14 CAD return shipping fee will be deducted. If the return is our fault, we cover that charge. Original shipping costs are not refunded. The refund method you select during the return process is final and cannot be changed.
Can I return my item for an e-gift card? Yes, simply select the the e-gift card option during the final step of the return process in the portal. When you choose this option, we waive the $14 CAD return label fee. The refund method you select during the return process is final and cannot be changed.

Returns FAQs

Can I return multiple items in one box?If you choose to use our return label, please be aware that some items must go to different facilities. If you receive multiple labels, be sure to use the correct label for each item. This is required for your return to be processed successfully. You'll still pay the return fee only once per order when using our labels.
My label is missing/expired – what do I do?

Missing label: If your return label was created within the last 30 days, you can resend it to yourself from the Orders page.

Expired label: If your labelcreated more than 30 days ago, you'll need to restart the return from your order details page, if the item is still return-eligible.

Defective, damaged, or wrong items Please report within 45 days of the ship date in order to be eligible for a no-cost replacement or refund. 
Do all items follow the same return timeframe? Most eligible items on our site allow for a 30 day return policy. However, items shipping from a Trusted Partner may be returned within 30 days of the shipping date; some exclusions apply.
How do gift returns work? Gifts can be returned for an e-gift card (emailed to you). We'll request your name/email, the purchaser's name/email, and the items you're returning, then send a return label.

Exchanges Overview

We are happy to offer Exchanges on most eligible items within 60 days of delivery.

Here's how it works:

Eligibility
  • Exchanges are currently only available for single‑item, single‑quantity orders to the same shipping address. If your item is eligible for an exchange, it will show in your Account or Track Order page.

  • You can exchange your item for the exact same product in a different size.

  • Exchange services are provided exclusively for shipments within the US and Canada (meaning orders placed on the Canadian site must ship to Canada, and orders from the US site must ship to the United States).

  • If an exchange isn't available, you may still return the item for a refund in accordance with our standard return policy.
Pricing
  • We'll honor the original purchase price you paid, including any promotions or discounts applied at checkout.

  • If the item's current price is higher, you won't be charged more.

  • If the current price is lower, no refund is issued, as the exchange is processed under your original transaction.
Shipping
  • We cover shipping costs for approved exchanges. No return labels or shipping fees will apply.
  • Your item ships to the original shipping address, and the shipping address cannot be changed during an exchange.
How to Start
  • Initiate your exchange through your Account or the Track Order page and follow the on‑screen steps.

  • Your exchange item will ship once your original item has been handed to the carrier and shows a carrier scan.

  • If your original item isn't returned within 30 days of submitting the request, the exchange will be automatically canceled.

If you need assistance at any point, our team is here to help.

Exchange FAQs

What items are eligible for an exchange?Exchanges are available for single-item, single-quantity orders shipping to the same address, and only for the same product in a different size. Eligible items will show an exchange option in your Account or Track Order page. Exchanges are only offered for orders shipped within the US or within Canada (no cross-border exchanges). If an exchange isn't available, you can still return your item for a refund under our standard 30 day return policy.
What can I exchange my item for? You can exchange your item for the same product in a different size. Color, style, and product changes are not currently available through the exchange program.
Are exchanges available for all customers? Exchange services are available for shipments within the US and Canada (meaning orders placed on the Canadian site must ship to Canada, and orders from the US site must ship to the United States).
What happens if the size I want is out of stock?If your preferred size is out of stock, you can return your current item for a refund in line with our return policy, then place a new order once your desired size becomes available again.
Will I pay a price difference if the item's price has changed? No. We honor the original purchase price you paid, including any promotions or discounts used at checkout.

If the current price is higher: you won't pay more.
If the current price is lower: no refund is issued, as exchanges are processed under your original transaction.
Do I have to pay for shipping or return labels? No. We cover shipping costs for approved exchanges. No label or shipping fees will be charged for either the return or the exchange shipment.
Can I ship the exchange item to a different address? No. Your item ships to the original shipping address, and the shipping address cannot be changed during an exchange.
How do I start an exchange? You can initiate an exchange directly from your Account page or Track Order page by following the on‑screen steps.
When will my exchange item ship?In most cases, your replacement item ships as soon as the return shipping carrier receives your original item, and it shows a carrier scan. For special event items, your exchange will ship once the item is back in stock, even after the carrier has received your return.
What if I don't return my original item? If the original item is not scanned by the carrier within 30 days of submitting your exchange request, the exchange will be automatically canceled.
Who do I contact if I need help?If you need help with an exchange, our Customer Service team is here to assist. Please visit our Contact Us page to see all available options and hours of operation.

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