What is your return policy?
Returning An Item Is Simple:
Please follow these instructions if you wish to return or exchange your product(s):
- In order for a return to be properly checked in to our warehouse, a Return Merchandise Authorization # & shipping label is required. Returns will not be accepted at our location without a RMA #. To obtain an RMA please Contact Us
- Please have your order # ready, the product you wish to return/exchange, and reason for return/exchange
- Pack the item in a secure box and write the RMA# on the outside of box
- A pre-paid return label will be send via email to the email address on the original order
Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed less a 15% restock fee for returned merchandise; a credit will be automatically applied to your original method of payment within 7 days. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 30 days.
- Return Number - No returns will be accepted without a return number. Please call contact us to obtain the return number. Items sent back to the corporate office without an return number may be assessed a shipping charge as these items need to be returned one of many shipping locations. The shipping assessment will be deducted from the price of the product returned, if that item is deemed returnable with no return number.
- Autographed Memorabilia – We pride ourselves on providing 100% authentic memorabilia. Every autographed item purchased is covered by our Lifetime Authenticity Guarantee.
- Pre-Order Items – Items that are marked as "Pre-Order" are not eligible for cancellation prior to shipment due to contractual agreements made for specific athlete signings.
- Custom Items - All personalized and customized pieces, including but not limited to: framed, personalized, inscribed, made to order and custom products are not available for return (unless damaged in transit and reported within 48 hours of delivery).
- Damaged Orders - Returns and exchanges for damaged goods are accepted within 48 business hours of item delivery. A damage claim number can be obtained from a representative via phone or chat. In the unlikely event of a damaged item, a replacement item will be sent, store credit issued, or refund applied. We will pay for all shipping costs in a damage event. Damaged items must be held by the customer with the original packaging, so it can be inspected for reimbursement. Products are signed off by representatives in the shipping warehouse before packaging for quality assurance; in some cases, we may ask for a digital image of your product to investigate the damage.
- Lost Orders - Lost in transit orders must be reported to us immediately. An investigation will be initiated and upon the conclusion of that investigation a new item may be shipped to the customer. Please, use the tracking number to monitor your order. If an order is not reported lost to our company within 10 business days of delivery, there will be no recourse for reimbursement.
- Shipment Times and Guarantees - Please, note the processing time on your item, and consider that in addition to your chosen delivery method. No shipment is guaranteed to arrive by any given date unless there is a promotional shipping guarantee at the time of your order. An order received later than the desired date because processing time was ignored is not eligible for a refund.
- Athlete Signatures - All autographed items are guaranteed authentic. Due to human element, signature size and position may vary slightly from item to item.
- Errors - Fees incurred to us because of address key-in errors by the customer will be charged to the customer. Product omissions and errors from us must be reported within 10 days of order placement. Many of our systems are automated by our inventory system. If an item has an incorrect title, image, or price, an agent will contact the customer as soon as possible for notification of error. We are not liable for these technical errors and will not honor the sale of erroneous prices or titles. If the customer receives more items than paid for, (i.e. customer paid for 1 signed baseball and receives 2), the customer must contact us immediately to request a prepaid carrier pickup of item(s). We reserve the right to take legal action to reclaim property against any party uncooperative and refusing to return property which has no receipt records of payment.
- Separate Shipments - Please note, due to our large inventory, some items may ship from multiple locations shipments may arrive on different days. Orders are shipped as they are packaged to ensure fast delivery.
- Canceling your order – If you decide to cancel your order, immediately contact us with your order number and the item you wish to cancel. A cancelation request will be submitted to the warehouse your product(s) ships from. Cancellation requests are not confirmations. Custom Framed merchandise cannot be cancelled. If your item is packaged and labeled it cannot be canceled, please, follow return instructions if you would like to return the package.
- Holiday Return Policy - Customers who order and disregard the suggestion at checkout to use expedited delivery as per the holiday shipping policy will not be eligible for the guaranteed promotions. Suggested shipping method is a service provided to the customer and is clearly displayed at checkout. This is the only way to guarantee holiday delivery. If shipping times need to be clarified please call or email a representative.
- Gift Certificates - Gift certificates are non-refundable purchases. Certificates can either be mailed or emailed.
- Coupons and On-Sale Items - Coupons typically cannot be combined with items that are marked on sale. One coupon may be used per order if applicable; multiple coupons cannot be combined. If your item(s) from an existing order has been marked on sale, SportsMemorabilia.com will honor the new sale price if your purchase was within 7 days prior to sale in the form of store credit. Eligible items for credit must be exact item and in stock at time of request.