If the delivery time-frame has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service:
If you are still unable to locate your package, please Contact Us and a Fan Services' athlete will be more than happy to assist. An investigation will be initiated and upon the conclusion of that investigation a new item may be shipped to the customer.