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Damaged or Defective Merchandise


Returning a Damaged Item

We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

  • Please Contact Us within 48 hours of receipt of package if your merchandise has been damaged in transit of shipment or is defective.

  • For damaged items we may issue a ‘call tag’ to have your package picked up. The customer should HOLD the package for the carrier service to pick up the package for inspection. It is the customer's responsibility to see that the package is available for pickup by carrier, or to drop off the package within 7 business days of receipt to be eligible for refund.

  • The customer must save all original packaging including packing materials to reseal the package for return. Damage claims will not be processed if the item is not in its original packaging.

  • If the transit carrier determines the item was damaged during transit we will issue a complete refund of the purchase price of the item and shipping charges back to the credit card used to make the purchase. Damaged in transit returns will not be assessed with restocking fees.