Shipping Policy

*Orders weighing over 25lbs will be charged the true UPS shipping value with no extra handling.  Simply enter your zip code at checkout and the exact shipping value will show.

Shipping Time/Expedited Shipping   
Most approved* orders leave our warehouse within one business day.  Orders approved* by 12 p.m. EST Monday through Friday will leave our warehouse the same day. If your order is approved after 12 p.m. EST Monday through Friday, on Saturday and Sunday, or during government and select religious holidays, your package will leave our warehouse the next business day. The time it takes to receive your package varies depending on the shipping method you choose, but our standard is 3-day, meaning your package will be three business days in transit. For example, if you order on Saturday, your package should be processed Monday, and you will receive it by Thursday. Some processing exceptions are noted below:

• All Highland Mint Photomint products are unique and made to order.  They take 4-6 business days to manufacture prior to shipping.
• Framed items usually take 3-5 business days to go through framing before shipping.  Our framing option offers professional style framing and matting.  The same policy applies to framed collage items and specialty pieces (game used equipment plaques like pieces of a ball/car/track/uniform and dirt collages).
• FanMats products are made to order and can take up to 7-10 business days.
• All Tennis Ball Shadowboxes are unique and made to order.  They take 7-10 business days to manufacture prior to shipping.
• Team logo display cases are made to order and usually take 3 business days to manufacture before shipping.

Restrictions do apply to our 3-day standard. They are listed below:

• APO/FPO and PO Box addresses will be automatically defaulted to our USPS option as these addresses do not have 3-day or expedited shipping available. The cost is still just $4.99 on any size order.  However, most of our shipments require a physical address as they are delivered by UPS.
• Some rural route addresses are excluded from our standard 3-day and expedited shipping. In these cases, the package will be delivered via our USPS option.
• Inclement weather, operational/mechanical failures by the delivery service, and other unpreventable delays out of the control of SportsMemorabilia.com

*Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days.  SportsMemorabilia.com has the right to cancel any order at its discretion.

Shipping Method
We use a variety of carriers in order to ship packages as quick as possible. These include:

• UPS (used most often and preferred)
• FedEx
• USPS
• DHL

International Orders
All products are available for international shipping. If you need assistance, please contact customer service by calling 800-689-2001 or emailing support@sportsmemorabilia.com. Occasionally with international shipping, the destination country may charge duties and import taxes on your shipment. These charges are the recipient's responsibility.  Please note international orders may have a longer processing time than domestic orders.

Partial Shipments
In some cases, orders with multiple items are shipped in multiple packages. These are called partial shipments. In this instance, items will ship from more than one shipping facility.  If an expedited shipping choice is made, all items available for immediate shipment will process in that manner. All other items, such as special order items, will be sent via standard ground. Although multiple packages are being shipped, you will have only one shipping charge.

* SportsMemorabilia.com makes every effort to keep your favorite items in stock and shipped fast.  Sometimes when an item with a particular certification has been sold out or cannot be shipped for a reason uncontrollable to us, the same item will be sent with an alternate certification.  ALL ITEMS on SportMemorabilia.com's site are GUARANTEED authentic and every certificate has equal reputability.  We only carry items certified by trusted, reputable memorabilia companies which have passed our strict vendor guidelines.  If you are a collector interested in purchasing items with a specific certification, please let one of our specialists know and we will be glad to assist you.

Shipping to a hotel: We realize some customers may need to ship their item to a hotel.  Shipments can not always be guaranteed on a specific date, so please take the appropriate measures to ensure your delivery to a hotel is possible.  Once the item is shipped, the customer must accept responsibility to then receive the package from the hotel.  If the customer has left the hotel and cannot receive the item, they must make arrangements with the hotel to receive the item.  We will not assume any responsibility after the package is signed for at the hotel.  Any shippnig expense there after will be on the account of the receiver.

If an address is entered wrong at checkout, and the product is returned to our warehouse, the true UPS shipping charge will be assumed by the customer for reshipping (promotional $4.99 shipping does not apply for reshipping).  This payment must be made before an item is reshipped.  If the address is entered without the correct apartment or suite number UPS needs to deliver the package, a delivery intercept fee may need to be paid (this is the a policy of UPS and we cannot assume extra shipping charges for an incomplete address).

Cancelled orders/Refunds:  Refunds may take up to 15 business days to process.  If you believe you have not received your refund please contact support @ sportsmemorabilia dot com.